Guest Services Attendant

Published 03/07/2025 – 8 hours ago
Description

Love making someone’s day just a little brighter? So do we, join our team as a Guest Services Attendant!

The Guest Services Attendant will provide exceptional guest services (front desk and housekeeping) in accordance with the hotel’s core values, mission, standards, and policies.

•  This position will work between 30-35 hours per week starting ASAP until late August at our hotel located in Nelson, BC. Potential to extend beyond August may be considered for the right candidate.
•  Please Note: This position is funded through the Canada Summer Jobs program. Applicants must meet the program’s eligibility criteria (see below).

Responsibilities Include:
•  Providing front desk services to guests, including check-ins and check-outs.
•  Greeting guests upon arrival and making them feel welcome.
•  Clean guest rooms to hotel standards for guest arrival
•  Clean and maintain common areas of the hotel
•  Perform laundry duties
•  Stock and maintain housekeeping supply rooms
•  Ensure a high level of customer service at all times
•  Assist guests with requests and questions as necessary
•  Report any damages or repairs needed to management
•  Processing guest payments
•  Being a source of information to guests
•  Diffusing conflict or tense situations with guests
•  Be well-versed in the different room types, rates and hotel amenities.
•  Up-sell hotel services when appropriate
•  Perform additional duties as needed to ensure optimum guest satisfaction.

Qualifications Include:
•  High school diploma, A diploma or degree in hospitality management, or working towards a related credential
•  2+ years of customer service experience
•  Certificate or diploma in hospitality is advantageous
•  Prior experience in the hotel/tourism industry. Work experience as a Hotel Front Desk Agent, Receptionist, Housekeeper or similar role is preferred, as is experience with hotel reservations software.
•  Computer skills, must learn WebRezPro for hotel reservations
•  Exceptional interpersonal skills
•  Excellent written and verbal communication
•  Good time management and organizational skills
•  Conflict resolution experience.
•  Patience and good listening skills.
•  Outgoing personality, positive attitude and dedication to providing a great customer experience.
•  Honesty and integrity with a passion for hospitality.
•  Excellent communication, time management and organizational skills
•  Able to work both independently and as part of a team with strong interpersonal and problem-solving abilities.

Canada Summer Jobs Eligibility:
As this position is funded through the Canada Summer Jobs program, applicants must:

• 
be between 15 and 30 years of age at the beginning of the employment period*
• be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment** and
• have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations

Pay Rate: $18.50 per hour

To apply, send resumes & cover letters along with confirmation of your Canada Summer Jobs eligibility to hr@savoyhotel.ca. Please confirm your eligibility in your application.